BUSINESS PROCESS ANALYSIS

Book References

Ackroyd, S., Harper, R., Hughes, J.A., Shapiro, D. and Soothill, K. (1992) New Technology and Practical Police Work, Open University Press.

Adams, R., Carruthers, J. and Hamil, S. (1991) Changing Corporate Values, New Consumer and Kogan Page.

Allweyer, Thomas (2010) BPMN 2.0 - Introduction to the Standard for Bus9iness Process Modeling, Norderstedt: Herstellung und Verlag: Books on Demand GmbH.

Alschuler, L. (1995) ABCD...SGML, International Thomson Computer Press.

American National Standard ANSI Y15.3M-1979 (1980) (reaffirmed 1986), Process Charts, American Society of Mechanical Engineers.

Anandkumar, V. and Biswas, S. (2008) Business Process Outsourcing: Oh! BPO—Structure and Chaos, Fun and Agony, New Delhi: Response Books.

Anderla, G. and Dunning, A. (1987) Computer Strategies 1990-9, John Wiley & Sons.

ANSI (1980) Standard flowchart symbols and their use in mformation processing (X3.5) New York: AmemcanNational Standards Institute.

Anthony, R.N. (1965) Planning and Control Systems: A Framework for Analysis, Harvard University Press, Cambridge, MA.

Argyris, C. (1966) “Excerpts from Organization of a Bank”, in Some Theories of Organization, (eds. Rubenstein, A.H. and Haberstroh, C.J.), Irwin-Dorsey.

Arnold, J. and Hope, T. (1990) Accounting for Management Decisions, 2nd edn, Prentice-Hall, Englewood Cliffs, NJ.

Barrow, M. and Wagstaff, A. (1989) Efficiency Measurement in the Public Sector: An appraisal. Fiscal Studies.

Bachman, C.W. (1969) “ Data structure diagrams” in ACM SIGMIS Database, Vol 1 No. 2 Summer 1969 pp4-11.

Bachman, Charles W., Batchelor, Richard E., Beriss, I. Marvin, Blose, Charles R., Burakreis, Turgut I., Valle, Vincent Delia, Dodd, George G., Helgeson, William, Lyon, John, Metaxides, A., McKinzie, Gerald E., Siegel, Paul, Simmons, Warren G., Sturgess, Larry L., Tellier, Harrison, Weinberg, Sharon B., Werner, George T. (1969) Data base task group report to the CODASYL programming language committee, New York: ACM

Barros, Oscar (2007) “Business Processes Architecture and Design”,  BPTrends, Newton, MA: BPTrends May 2007.

Basham, A.L. (1967) The Wonder That was India, Sidgwick and Jackson.

Beardshaw, J. and Palfreman, D. (1986) The Organization in its Environment, Pitman.

Beer, S. (1979) The Heart of Enterprise, John Wiley & Sons, New York.

Beer, S. (1981) The Brain of the Firm, 2nd edn, John Wiley & Sons, New York.

Beer, S. (1985) Diagnosing the System for Organizations, John Wiley & Sons, New York.

Bennion, Francis (2008) Bennion on Statutory Interpretation, London: LexisNexis.

Bentley, R., Rodden, T., Sawyer, P., Sommerville, I., Hughes, J.A., Randall, D. and Shapiro, D. (1992) Ethnographically-informed systems design for air traffic control. Proceedings of CSCW92, ACM Press, Toronto.

Bertalanffy, L. von (1968) General System Theory, George Braziller, New York.

Blokdijk, G. (2008) Outsourcing 100 Success Secrets - 100 Most Asked Questions: The Missing IT, Business Process, Call Center, HR -Outsourcing to India, China and more Guide, Newstead QLD: Emereo Publishing.

Boehm, B.W. (1989) Software Risk Management, IEEE Computer Society Press.

Boehm, B.W. (1995) "A spiral model of software development and enhancement". IEEE Engineering Management Review, Winter.

Booch, G. (1991) Object Oriented Design with Applications, Benjamin/Cummings.

Born, G. (1994) Process Management to Quality Improvement, John Wiley & Sons, New York.

Bosak, R., Clippinger, R.F.,  Dobbs, C., Goldfinger, R., Jasper, R.B., Keating, W., Kendrick, G., Sammet, J.E. (1962) “An information algebra: phase 1 report - language structure group of the CODASYL development committee”,  Communications of theACM, Vol 5 (4) April 1962

Bowers, J.M. and Benford, S.D. (eds) Studies in Computer Supported Cooperative Work, North-Holland, Amsterdam.

BPMM (2008) Business Process Maturity Model v1.0, Needham, MA: Object Management Group Inc. (OMG).

Brinkley, P.A., Meyer, K.P. and Lu, J.C. "Combined generalized linear modelling-non­linear programming approach to robust process design—a case-study in circuit board quality improvement". Applied Statistics, Journal of the Royal Statistical Society (Series C), 45(1), 99-110.

Buchanan, D.A. and Huczynski, A.A. (1985) Organizational Behaviour, Prentice-Hall, Englewood Cliffs, NJ.

Burgess, C. (1980) The Age of Stonehenge, Dent, London.

Canning, R.G. (1956) Electronic Data Processing for Business and Industry,   New York: John Wiley & Sons,

Carlson, S. (1991) Introduction to HDL-based Design using VHDL, Synopsis.

Carnap, R. (1928) Der Logische Aufbau der Welt, Berlin-Schlachtensee: Weltkreis Verlag.

Carnap, R. (1937) The Logical Syntax of Language, London: Kegan Paul, Trench, Trubner & Co. Ltd.

Carnap, R. (1958) Introduction to Symbolic Logic and its Applications, (1st English ed.) New York: Dover Publications, Inc.

Carnap, R. (1967) The Logical Structure of the World and Pseudoproblems in Philosophy, (2nd (1st in German 1928)) London: Routledge & Kegan Paul.

Cash, J.I., McFarlan, F.W. and McKenney, J.L. (1983) Corporate Information Systems Management: Text and Cases, Richard D. Irwin.

Cash J.I. Jr., McFarlan, F.W. and McKenney, J.L. (1988) Corporate Information Systems Management, Dow Jones-Irwin.

Champy, J. (1995) Reengineering Management, HarperBusiness.

Chapman, J. (ed.) (1996) IT Support in the Productive Workplace, Stanley Thornes in association with Unicorn.

Chapple, E.D. and Sayles, L.R. (1961) The Measure of Management, Macmillan, New York.

Charnes, A., Cooper, F.F. and Rhodes, E. (1978) "Measuring the efficiency of decision making units". European Journal of Operational Research, 2(6).

Charnes, A., Cooper, W., Lewin, A.Y. and Seiford, L.M. (1994) (eds), Data Envelopment Analysis: Theory, Methodology, and Applications, Kluwer.

Checkland, P. (1981) Systems Thinking, Systems Practice, John Wiley & Sons, New York.

Checkland, P. and Scholes, J. (1990) Soft Systems Methodology in Action, John Wiley & Sons.

Chen, P. P.-S. (1976) "The entity-relationship model—toward a unified view of data". ACM Transactions on Database Systems, 1(1) March.

Child, J. (1984) Organization: A Guide to Problems and Practice, Paul Chapman.

Chorafas, D.M. (1994) Chaos Theory in the Financial Markets, Irwin.

Clements, S., Donnellan, M., and Read, C. (2004) CFO Insights: achieving high performance through finance business process outsourcing, Chichester: John Wiley & Sons Ltd.

Cobb, I., Innes, J. and Mitchell, F. (1992) Activity Based Costing Problems in Practice, London: Chartered Institute of Management Accounting

Cochran, W.G. and Cox, G.M. (1957) Experimental Designs, 2nd edn, John Wiley & Sons.

Couger, J.D. (1973) "Evolution of business systems analysis techniques". Computing Surveys, Sept, 167-98.

Couger, J.D. and Knapp, R.W. (1974) System Analysis Techniques, John Wiley & Sons, New York.

Cover, T.M. and Thomas, J.A. (1991) Elements of Information Theory, John Wiley & Sons, New York.

Cox, D.R. (1958) Planning of Experiments, John Wiley & Sons, New York.

Crump, D.W. (1976) Dix on Contracts of Employment, 5th edn, Butterworths, London.

CSCW 86, 88, 90, 92, 94, Proceedings of the Conference on Computer Supported Cooperative Work, ACM Press.

Cutaia, A. (1990) Technology Projection Modeling of Future Computer Systems, Prentice-Hall, Englewood Cliffs, NJ.

Darnton, G. (1987) "Automating the Generation of Functional Specifications", Proceedings of the PRISE Conference, Meta Systems, Ann Arbor, MI.

Darnton, G. (1995) "Working together: a management summary of CSCW". Computing & Control Engineering Journal February.

Darnton, G. and Giacoletto, S. (1992) Information in the Enterprise: it's more than technology, Burlington, MA: Digital Press.

Date, C.J. (1981) An Introduction to Database Systems, 3rd edn, Addison-Wesley.

Date, C.J. (2007) Logic and Databases: The Roots of Relational Theory, Oxford: Trafford Publishing (UK) Ltd.

Davenport, T.H. and, Short, J.E. (1990) "The new Industrial engineering: information technology and business process redesign", Sloan Management Review, Summer.

Davenport, T.H. (1993) Process Innovation: Re-engineering Work through Information Technology, Harvard Business School Press, Boston, MA.

David, D. (1989) "U.S. giants run a $50 billion IS tab". Datamation, 15 November.

Davis, A.M. (1993) Software Requirements: Objects, Functions, and States, Prentice Hall, Englewood Cliffs, NJ.

Davis, G.B. and Olson, M.H. (1984) Management Information Systems, 2nd edn, McGraw-Hill, New York.

Davis, S.M. (1987) Future Perfect, Addison-Wesley, Reading, MA.

De Marco, T. (1978) Structured Analysis and System Specification, Yourdon Press.

Donovan, J.J. (1993) Business Re-engineering with Technology: An Implementation Guide, Cambridge Technology.

Drury, C. (1992) Management and Cost Accounting, 3rd edn, Chapman & Hall, London.

Duening, T.N., and Click, R.L. (2005) Essentials of Business Process Outsourcing, Hoboken, NJ: John Wiley & Sons, Inc.

Dumaine, B. (1991) "The Bureaucracy Busters". Fortune International, 123(13).

Dworkin, G. (1967) Odgers’ Construction of Deeds and Statutes, 5th edn, Sweet & Maxwell.

Dyson, R.G., Thanassoulis, E. and Boussofiane, A. (1990) Data envelopment analysis. Operational Research Tutorial Papers, Operational Research Society.

Earl, M.J. (1989) Marketing Strategies for Information Technology, Prentice-Hall, Englewood Cliffs, NJ.

Eason, K. (1988) Information Technology and Organizational Change, Burgess Science Press.

Eccles, R.G. (1991) "The performance measurement manifesto". Harvard Business Review, Jan—Feb.

Espejo, R. and Harnden, R. (eds) (1989) The Viable Systems Model: Interpretation and Application of Stafford Beer’s VSM, John Wiley & Sons, New York.

Farrell, M.J. (1957) "The measurement of productive efficiency". Journal of the Royal Statistical Society Series A.

Fayol, H. (1949) General and Industrial Management (English translation by Constance Storrs), Pitman (Original French edition published 1916).

Feibleman, James K. (1951) Ontology Baltimore: The Johns Hopkins Press.

Fitzgerald, L., Johnston, R., Brignall, S., Silvestro, R. and Voss, C. (1991) Performance Measurement in Service Businesses, Chartered Institute of Management Accountants.

Forrester, J.W. (1961) Industrial Dynamics, MIT Press, Cambridge, MA.

Forrester, J.W. (1969) Urban Dynamics, MIT Press, Cambridge, MA.

Forrester, J.W. (1971) World Dynamics, Wright Allen Press.

Galbraith, J. (1973) Designing Complex Organizations, Addison-Wesley, Reading, MA.

Galbraith, J. (1977) Organization Design, Addison-Wesley, Reading, MA.

Galbraith, J. (1987) Organization design, in Lorsch, J.W., Handbook of Organizational Behaviour (ed. J.W. Lorsch), Prentice-Hall, Englewood Cliffs, NJ.

Galbraith, J.K. (1967) The New Industrial State, Hamish Hamilton.

Galliers, R.D. and Sutherland, A.R. (1991) "Information systems management and strategy formulation: the ‘stages of growth’ model revisited". Journal of Information Systems.

Gane, C. and Sarson, T. (1979) Structured Systems Analysis: Tools and Techniques, Prentice-Hall, Englewood Cliffs, NJ.

Gehani, N. and McGettrick, A. (1986) Software Specification Techniques, Addison- Wesley, Reading, MA.

Gilbreth, F.B. and L.M. (1924),  [see pointers in Ferguson,  D  “Therbligs:The Keys to Simplifying Work” in an undated web publication available at: http://web.mit.edu/allanmc/www/Therblgs.pdf]

Gove, P.B. (ed.) (2002) Webster’s Third New International Dictionary of the English Language Unabridged, Springfield MA: Merriam-Webster Inc.

Gray, J. and Reuter, A. (1993) Transaction Processing: Concepts and Techniques, Morgan Kaufmann.

Gross, D. and Harris, C.M. (1985) Fundamentals of Queueing Theory, 2nd edn, John Wiley & Sons, New York.

Hall, A.D. III (1989) Metasystems Methodology, Pergamon Press, Oxford.

Hammer, M. (1990) "Reengineering work: don’t automate, obliterate". Harvard Business Review, July/August.

Hammer, M. and Champy, J. (1993) Re-engineering the Corporation: A Manifesto for Business Revolution, Nicholas Brealey.

Hammer, M. (1994) "In Depth" (interview). Computerworld, 24 Jan.

Hammer, M. and Stanton, S.A. (1995) The Reengineering Revolution, HarperCollins.

Handy, C.B. (1985) Understanding Organizations, Penguin Books.

Harmon, Paul (2012) “What is a BPM Practitioner?” in BPTrends Vol 10 (11). Available at: http://www.bptrends.com/publicationfiles/advisor20120612.pdf.

Harrington, H.J. (1991) Business Process Improvement, McGraw-Hill, New York.

Hatley, D.J. and Pirbhai, I.A. (1987) Strategies for Real-time System Specification, Dorset House.

Hegedus, Imre (2008) Business Process Management—Insights and Practices for Sustained Transformation, London: Ark Group.

Herzberg, F. (1968) "One more time: how do you motivate employees?", Harvard Business Review, 46(1).

Hirshleifer, J. and Riley, J.G. (1992) The Analytics of Uncertainty and Information, Cambridge University Press, Cambridge.

Holstein, W.K. and Berry, W.L. (1970) Work Flow Structure: An Analysis for Planning and Control quoted in The Structuring of Organizations (1979) (ed. H. Mintzberg), Prentice-Hall, Englewood Cliffs, NJ.

Holt, Jon (2009) A Pragmatic Guide to Business Process Modelling, Swindon: British Informatics Society.

Holtham, C. (1996) A groupware-based framework for learning organizations: the BFS project, in IT Support in the Productive Workplace (ed. J. Chapman), Stanley Thornes in Association with Unicorn.

Honeywell (1968) Business Information Systems Analysis and Design, Honeywell.

Hope, T. and, Hope, J. (1995) Transforming the Bottom Line, Nicholas Brealey.

Horngren, C.T. and Sundem, G.L. (1987) Introduction to Management Accounting, 7th edn, Prentice-Hall, Englewood Cliffs, NJ.

Hoverstadt, Patrick (2008) The Fractal Organization: creating sustainable organizations with the Viable System Model, Chichester: John Woley & Sons Ltd.

Hughes, J.A., Shapiro, D. and Randall, D. (1991) "CSCW Discipline or Paradigm? A Sociological Perspective", Proceedings of ECSCW’91, Kluwer.

Humphrey, Watts S. (1988) “Characterizing the Software Process”, IEEE Software 5 (2) pp73-79, March 1988.

Humphrey, Watts S. (1989) Managing the Software Process, Reading, MA: Addison-Wesley Publishing Company. 

Humphrey, Watts S., and Kitson, D.H. (1987) “Preliminary Report on Conducting SEI Assisted Assessments of Software Engineering Capability”, SEI Technical Report SEI-87-TR-16.

Humphrey, Watts S.,  Kitson, D.H., and Gale, Julia (1991) “A comparison of U.S. and Japanese software process maturity”, SEI Technical Report CMU/SEI-91-TR-27.

IEEE (1993), Software Engineering Standards Collection, IEEE

Innes, J. and Mitchell, F. (1990) Activity Based Costing, Chartered Institute of Management Accountants.

Innes, J. and Mitchell, F. (1991) Activity Based Cost Management—A Case Study of Development and Implementation, Chartered Institute of Management Accountants.

James, P. and, Thorpe, N. (1994) Ancient Inventions, Michael O’Mara Books.

Jenz, Dieter E. (2003), Business Process Ontologies: Speeding up Business Process Implementation,  Erlensee: Jenz & Partner. [available online at: http://www.bptrends.com/publicationfiles/07-03%20WP%20BP%20Ontologies%20Jenz.pdf]

Johansson, H.T., McHugh, P., Pendlebury, A.J. and Wheeler, W.A. 111 (1993) Business Process Re-engineering, John Wiley & Sons, New York.

Juran, J.M. (1988) Juran on Planning for Quality, Free Press, New York.

Kaplan, R.S. and Norton, D.P. (1992) "The balanced scorecard—measures that drive performance". Harvard Business Review Jan—Feb.

Kaplan, R.S. and Norton, D.P. (1993) "Putting the balanced scorecard to work". Harvard Business Review, Sept—Oct.

Kaplan, R.S. and Norton, D.P. (1996) "Using the balanced scorecard as a strategic management system". Harvard Business Review, Jan—Feb.

Katzenbach, J.J. and Smith, D.K. (1993) The Wisdom of Teams, Harvard Business School Press, Boston, MA.

Keen, P.G.W. (1998) Competing in Time, Ballinger, Cambridge, MA.

Kilgannon, P. (1972) The Student’s Systems Analysis, Edward Arnold, London.

Klir, G.J. (1991) Facets of System Science, Plenum.

Kohn, A. (1993) Punished by Rewards—The Trouble With Gold Stars, Incentive Plans, A’s, Praise, and Other Bribes, Houghton Mifflin Co., Boston, MA.

Kulkarni, S. (2005) Business Process Outsourcing, Mumbai: Jaico Publishing House.

Landauer, T.K. (1995) The Trouble with Computers, MIT Press, Cambridge, MA.

Langley, A. (1995) "Between “paralysis by analysis” and “extinction by instinct” ". Sloan Management Review, Spring.

Lee, A., Cheng, C.H. and Chadha, G.S. (1995) "Synergism between information technology and organizational structure: a managerial perspective". Journal of Information Technology, March.

Lorsch, J.W. (ed.) (1987) Handbook of Organizational Behaviour, Prentice-Hall, Englewood Cliffs, NJ.

Lynch, H.J. (1969) "ADS: a technique in systems documentation". Database 1(1).

Machlup, Fritz, (1962) The Production and Distribution of Knowledge in the United States, Princeton, NJ: Princeton University Press.

Maddison, R.N., Baldock, R., Bhabuta, L., Darnton, G., Feldman, P., Fitzgerald, G., Hindle, K., Kovacs, A., Lane, A., Mansell, G., Stokes, N. and Wood, R. (1993) Information Systems Development for Managers, 2nd edn, Open University.

Maddison, R.N. and Darnton, G. (1996) Information Systems in Organizations, Chapman & Hall, London.

Maisel, H.T. and Gnugnoli, G. (1972) Simulation of Discrete Stochastic Systems, Science Research Associates.

Marca, D.A. and McGowan, C.L. SADT Structured Analysis and Design Technique, McGraw-Hill, New York.

Martin, D., and Estrin, G. “Models of Computations and Systems-Evaluation of Vertex Probabilities in Graph Models of Computations”. Journal of the ACM Vol. 14. No. 2. April 1967.

Martin, J. with Leben, J. Strategic Information Planning Methodologies, Prentice-Hall, Englewood Cliffs, NJ.

Maslow, A.H. (1954) Motivation and Personality, Harper & Row, New York.

Maslow, A.H. (1968) Toward a Psychology of Being, Van Nostrand Reinhold, New York.

Maslow, A.H. (1971) The Farther Reaches of Human Nature, Viking Press.

McGee, W. C. (1963). “The Formulation of Data Processing Problems for Computers”, in F. L. Alt and M. Rubinoff, (eds.), Advances in Computers vol IV. Academic Press, pp. 1-52.

Melan, E.H. (1993) Process Management, McGraw-Hill and ASQC Quality Press.

Meyer, B. (1988) Object-Oriented Software Construction, Prentice-Hall, Englewood Cliffs, NJ.

Meyer, N.D. and, Boone, M.E. (1987) The Information Edge, McGraw-Hill, New York.

Mintzberg, H. (1979) The Structuring of Organizations, Prentice-Hall, Englewood Cliffs, NJ.

Mintzberg, H. (1994) The Rise and Fall of Strategic Planning, Free Press, New York.

Mintzberg, H. and Quinn, J.B. (1991) The Strategy Process: Concepts, Contents, Cases, Prentice-Hall, Englewood Cliffs, NJ.

ModellData, (1994) Powersim User’s Guide and Reference, ModellData, 1994.

Morgan, G. (1986) Images of Organization, Sage Publications, Beverly Hills, CA.

Morgan, G. (1989) Creative Organization Theory, Sage Publications, Beverly Hills, CA.

Morgan, G. (1993) Imaginization: The Art of Creative Management, Sage Publications, Beverly Hills, CA.

Mumford, E. and Hendricks, R. (1996) "Business process re-engineering RIP". People Management, May.

Nadler, Gerald (1992) “The role and scope of industrial engineering”, in Salvendy, G. (1992) Handbook of industrial engineering (2nd Ed.) New York: John Wiley & Sons Inc

Neuschel, Richard F. (1950) Streamlining Business Procedures, New York: McGraw-Hill

Neuschel, Richard F. (1960) Management by System, New York: McGraw-Hill

Nolan, R.L. (1973) "anaging the Computer Resource: A Stage Hypothesis". Communications of the ACM, 16.

Nolan, R.L. (1979) "Managing the crisis in data processing". Harvard Business Review.

Oakland, J.S. (1989) Total Quality Management, Butterworth Heinemann, Oxford.

Noy, Natalya F. and McGuinness, Deborah L. (2001) ``Ontology Development 101: A Guide to Creating Your First Ontology’’. Stanford Knowledge Systems Laboratory Technical Report KSL-01-05 and Stanford Medical Informatics Technical Report SMI-2001-0880, March 2001.

Oakland, J.S. (1991) Total Quality Management, Butterworth Heinemann.

OED (2009) Oxford English Dictionary Second edition on CD-ROM Version 4.0, Oxford: Oxford University Press.

Ould, M.A. (1995) Business Processes, John Wiley & Sons, New York.

Pall, G.A. (1987) Quality Process Management, Prentice-Hall, Englewood Cliffs, NJ.

Parnas, D.L. (1972) "On the criteria to be used in decomposing systems into modules". Communications of the ACM, 15(12).

Pascale, R.T. and Athos, A.G. (1981) The Art of Japanese Management, Penguin Books.

Patig, Susanne and Casanova-Brito, Juliana Vanessa (2012) BPM Software and Process Modelling Languages in Practice: results from an empirical investigation, Berlin: Frank & Timme

Perry, D.L. (1991) VHDL, McGraw-Hill, New York.

Peters, T.J. and Waterman, R.H. (1982) In Search of Excellence, Harper & Row, New York.

Petrozzo, D.P. and Stepper, J.C. Successful  Reengineering, Van Nostrand Reinhold, New York.

Phlips, L. (1988) The Economics of Imperfect Information, Cambridge University Press, Cambridge.

Pidd, M. (1992) Computer Simulation in Management Science, 3rd edn, John Wiley & Sons, New York.

Porter, M.E. (1980) Competitive Strategy, Free Press, New York.

Porter, M.E. (1985) Competitive Advantage, Free Press, New York.

Porter, M.E. and Millar, V.E. (1985) "How information gives you competitive advantage". Harvard Business Review, July—Aug.

Protégé (2012), Protégé Overview available at: http://protege.stanford.edu/overview/ [accessed 2012-04-19]

Rath, Tom (2007) Strengths Finder 2.0, New York: Gallup Press.

Rath, Tom, and, Conchie, Barry (2008) Strengths Based Leadership, New York: Gallup Press.

Reinhardt, A. (1994) "Managing the new document". Byte, August.

Richardson, G.P. and Pugh, A.L. (1981) Introduction to System Dynamics Modeling with DYNAMO, MIT Press, Cambridge, MA.

Rivett, P. (1994) The Craft of Decision Modelling, John Wiley & Sons, New York.

Roberts, N., Andersen, D.F., Deal R.M., Garet, M.S. and Shaffer, W.A. (1983) Introduction to Computer Simulation, Addison-Wesley, Reading, MA.

Rockart, J.F. (1979) "Chief executives define their own data needs". Harvard Business Review, March—April.

Rockman, S. (1995) "Ready, steady, flow". Personal Computer World, Aug.

Roszak, T. (1986) The Cult of Information, Lutterworth Press, Glasgow.

Rubin, M.R. and Huber, M.Y. with Taylor, E.L. (1986) The Knowledge Industry in the United States, 1960-1980, Princeton University Press, NJ.

Rumbaugh, J., Blaha, M., Premerlani, W., Eddy, F. and Lorensen, W. (1991) Object-Oriented Modeling and Design, Prentice-Hall, Englewood Cliffs, NJ.

Salvendy, Gavriel (ed.)  (1992), Handbook of Industrial Engineering (2nd ed.), New York: John Wiley & Sons, Inc.

Sammet, Jean E. (1969), Programming Languages: History and Fundamentals, Englewood Cliffs: Prentice-Hall, Inc.

Savage, C.M. (1990) Fifth Generation Management, Digital Press.

Sayani, H.H. (1990) "PSL/PSA at the age of fifteen", in System and Software Requirements Engineering, (eds R.H. Theyer, and M. Dorfman) IEEE Computer Society Press.

Scarbrough, H. and Corbett, J.M. (1992) Technology and Organization, Routledge, London.

Schein, E.H. (1988) Process Consultation: Its Role in Organization Development (2nd edn), Addison-Wesley, Reading, MA.

Schreiber, R. (1995) "Workflow imposes order on transaction processing". Datamation, July 15.

Scott Morton, M.S. (ed.) (1991) The Corporation of the 1990s: Information Technology and Organizational Transformation, Oxford University Press, Oxford.

Shannon, C.E. and, Weaver, W. (1949) The Mathematical Theory of Communication, University of Illinois Press.

Silver, Bruce (2011)  BPMN Method & Style (2nd ed.) with BPMN Implementer’s Guide, Aptos, CA: Cody-Cassidy Press.

Simon, H.A. (1957) Administrative Behavior, 2nd ed., Macmillan, New York.

Slemaker, C.M. (1985) The Principles and Practice of Cost/Schedule Control Systems, Petrocelli Books.

Solomon, S.L. (1983) Simulation of Waiting-Line Systems, Prentice-Hall Englewood Cliffs, NJ.

Sowa, J.F., and Zachman, J.A. (1992) “Extending and formalizing the framework for information systems architecture” in IBM Systems Journal Vol 31 No 3 pp590-616.

Stebbins, M.W., Sena, J.A. and Shani, A.B.R. (1995) "Information technology and organization design". Journal of Information Technology, June.

Stewart, T.A. (1991) "Brainpower". Fortune, 123(11).

Stewart, T.A. (1995) "Trying to grasp the intangible". Fortune, 2 Oct.

Stewart, T.A. (1996) "The coins in the knowledge bank". Fortune, 19 Feb.

Stieger, W., and Teichroew, D. (1968). A Problem Statement Language Preliminary User’s Manual, Case Western Reserve University, Cleveland, Ohio.

Strassman, P.A. (1990) The Business Value of Computers, Information Economics Press.

Strassman, P.A., Berger, P., Swanson, E., Kriebel, C.H. and Kauffman, R.J. (1988) Measuring Business Value of Information Technology, International Center for Information Technologies.

Suchman, L.A. (1987) Plans and Situated Actions, Cambridge University Press.

Synnott, W.R. and Gruber, W.H. (1981) Information Resource Management, John Wiley & Sons, New York.

Taylor, Frederick Winslow (1911). The Principles of Scientific Management. New York, NY, US and London, UK: Harper & Brothers

Teichroew, D. (1972) "A survey of languages for stating requirements for computer-based information systems", in Fall Joint Computer Conference, 1972.

Teichroew, D. (1974) Problem statement analysis: requirements for the problem statement analyzer (PSA), in Systems Analysis Techniques (eds J.D. Couger and R.W. Knapp), John Wiley & Sons, New York.

Teichroew, D. and Hershey, E.A. (1977) "PSL/PSA: A computer-aided technique for structured documentation and analysis of information processing systems". IEEE Transactions on Software Engineering.

Teichroew, D. and Lubin, J.F. (1966) "Computer simulation—discussion of the technique and comparison of languages". Communications of the ACM, Oct.

Teichroew, D. and Sayani, H.H. (1971) "Automation of system building". Datamation 15 Aug.

Teichroew, D. , and Steiger, W. (1967). ISDOS - A Research Project to Develop Methodology for the Automatic Design and Construction of Information Processing Systems. Case Western Reserve University, Cleveland, Ohio.

Teichroew, D., Macasovic, P., Hershey, E.A. and Yamamoto, Y. (1980) Application of the entity-relationship approach to information processing systems modelling, in Entity-relationship Approach to System Analysis and Design, North-Holland, Amsterdam.

Thé, L. (1995) "Now you can automate BPR". Datamation, March.

Theyer, R.H. and Dorfman, M. (eds) (1990) System and Software Requirements Engineering, IEEE Computer Society Press.

Thite, M. and Russell, B. (eds.) (2009) The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry, New Delhi: Response Books.

Thom, A. (1967) Megalithic Sites in Britain, Oxford University Press, Oxford.

Toffler, A. (1990) Powershift: Knowledge, Wealth and Violence at the Edge of the 21st Century, Bantam Books.

Turney, P.B.B. (1996) Activity Based Costing: the performance breakthrough, Kogan Page.

Vacca, J. and Andrews, D. (1994) "BPR tools help you work smarter". Byte, Oct.

Venkatraman, N. (1994) "IT-enabled business transformation: from automation to business scope redefinition". Sloan Management Review, Winter.

Vincent, D.R. (1990) The Information Based Corporation, Dow Jones Irwin.

Ward, P.T. and Mellor, S.J. (1987) Structured Development for Real-time Systems, Yourdon Press.

Waterman, Robert H. Jr., Peters, Thomas J., and Phillips, Julien R. (1980) “Structure is not Organization” in Business Horizons, June 1980 pp14-26.

Weihrich, H. (1982) "The TOWS matrix: a tool for situational analysis". Long Range Planning, 15(2).

Wiener, N. (1954) The Human Use of Human Beings—Cynernetics and Society, Houghton Mifflin Co.

Wilson, B. (1984) Systems: Concepts, Methodologies, and Applications, John Wiley & Sons, New York.

Wilson, D.C. and Rosenfeld, R.H. (1990) Managing Organizations, McGraw-Hill, New York.

Wilson, D.C. (1992) A Strategy of Change: Concepts and Controversies in the Management of Change, Routledge, London.

Wolf, Celia, and Harmon, Paul (2012) "The State of Business Process Management 2012",  Newton, MA: BPTrends. Available online at: http://www.bptrends.com/members_surveys/deliver.cfm?report_id=1006&target=2012-_BPT%20SURVEY-3-12-12-CW-PH.pdf&return=surveys_landing.cfm.

Yates, J. (1989) Control through Communication: The Rise of System in American Management, Johns Hopkins University Press, Baltimore, MD.

Young, J. W., and Kent, H. K. (1958). “Abstract Formulation of Data Processing Problems.” Journal of Industrial Engineering, IX(6), pp 471-479.

Yourdon, E. and Constantine, L.L. (1979) Structured Design, Prentice-Hall, Engle­wood Cliffs, NJ.

Yourdon, E. (1989) Modern Structured Analysis, Prentice-Hall, Englewood Cliffs, NJ.

Zachman, John A. (1987) “A framework for information systems architecture” in IBM Systems Journal Vol 26 No.3 pp276-292.

Zachman, John A. (2008) The Zachman Enterprise Framework2, available from: http://test.zachmaninternational.com/

Zachman, John P. (2009) The Zachman Framework Evolution, available from: http://test.zachmaninternational.com/index.php/ea-articles/100-the-zachman-framework-evolution.

Zuboff, S. (1988) In The Age of The Smart Machine, Heinemann Professional Publishing.

Book Contents

Preface to 2012 Edition

Chapter 1 - The journey’s beginning—introduction

Perspectives
What is a business process?
How to find business processes
Concluding remarks

Chapter 2 - Background themes

Improvement or innovation?
How many processes?
Business Processes Cut Across Business Functions
 (Re)Engineering?
Input—process—output
Binding time
Purpose
Management responsibility for business processes
Concluding remarks

Chapter 3 - Lessons from history—the evolution of process analysis techniques

Technology, information, and business processes
The focus of system analysis
Workflow and process flow
Workflow and transaction processing
Classical process analysis techniques
Systems, complexity, and de-composition
Concluding remarks

Chapter 4
Simple process models: introduction to object property relationship (OPR)modeling
Problem Statements and Requirements 50
Implications of Identifying Carnap as the Origin of Analysis Techniques 53
Object property relationship modeling: more advanced rules 60
A simple business process meta model 66
Business Process Language 68
Concluding remarks 69
Practical Advice 70
Chapter 5 - Business visions

Background
Concluding remarks

Chapter 6 - Simple text analysis

Example one
Example two
Fundamentals
Text analysis
Simple Example
Nouns and objects
Verbs and relationships
Synonym and homonym detection and resolution
Ambiguity and equivocation
Anthropomorphism
Constructing object property relationship models
Model testing
Text analysis and business processes
Document analysis
A simple method

Chapter 7 - Analyzing diagrams

Diagram analysis
Process diagrams
Simple flowcharts
Process charts
IDEF diagrams
UML Diagrams
Data Diagrams
Diagram consistency and completeness checks
Concluding remarks

Chapter 8 - Analyzing information
Information systems analysis and BPW
Data analysis and modeling
Process analysis
Structured design
Object-oriented analysis
Information analysis
Concluding remarks

Chapter 9 - Analyzing costs

A simple example
Types of cost: collection and classification
Cost objectives
Conventional allocation of overhead costs
Opportunity costs
Activity-based costing: a simple example

Chapter 10 - Analyzing organization

Organizational models
Organization and information technology
Collaborative work
Goals, values, and cultures
Organization and practical analysis

Chapter 11 - Information technology and business processes

Information technology and business processes
Information technology and business process analysis
The information ages
Information as an asset
Key paradigms
Concluding remarks

Chapter 12 - Measuring process performance

Quantification of business processes
Efficiency
Effectiveness
Performance measurement
Data envelopment analysis
Actuality, capability, and potentiality
Units, resources, and resource consumption in OPR models
Operational metrics and activity-based costing
Concluding remarks

Chapter 13 - Business process simulation

Simulation models
Games and experiments
Kinds of simulation
Why simulate?
Advantages and disadvantages of simulation
Choice of simulation approaches
Discrete, stochastic, event-driven simulation
System dynamics simulation

Chapter 14 - Business process specifications

Process specifications
Cognitive models
Purposes of process descriptions
Correctness
Completeness
Consistency
Defining standards
Implementing standards: a case study
Suggestions for business process documentation

Chapter 15 - Business process architecture,  engineering, epistemology, management, maturity, ontology, etc.

Business process engineering
Business process architecture
Business process epistemology
Business process management
Business process maturity
Business process ontology
Reconciling business process epistemology and ontology
Business Process Modeling Notation (BPMN)
Business Process Outsourcing (BPO)—and Insourcing

Chapter 16 - Journey’s pause—epilogue

General commentary
The professional business process analyst
Core skills and competencies
Methods and techniques
New processes: build or buy?
BPA as a core strategic process
Speculation about the future of BPW
Final comments

Acronyms

BPA Services

Consulting and Projects
Workshops, Seminars, and Training

Appendix A - Process Description Forms

Level I Process Form
Level I process Form - Linguistic Equivalent
Level II Process Form

References and sources

Index

Book Front Cover