The essential site for Business Process Work

Book Contents

Preface to 2012 Edition

Chapter 1 - The journey’s beginning—introduction

What is a business process?
How to find business processes
Concluding remarks

Chapter 2 - Background themes

Improvement or innovation?
How many processes?
Business Processes Cut Across Business Functions
Binding time
Management responsibility for business processes
Concluding remarks

Chapter 3 - Lessons from history—the evolution of process analysis techniques

Technology, information, and business processes
The focus of system analysis
Workflow and process flow
Workflow and transaction processing
Classical process analysis techniques
Systems, complexity, and de-composition
Concluding remarks

Chapter 4
Simple process models: introduction to object property relationship (OPR)modeling
Problem Statements and Requirements 50
Implications of Identifying Carnap as the Origin of Analysis Techniques 53
Object property relationship modeling: more advanced rules 60
A simple business process meta model 66
Business Process Language 68
Concluding remarks 69
Practical Advice 70
Chapter 5 - Business visions

Concluding remarks

Chapter 6 - Simple text analysis

Example one
Example two
Text analysis
Simple Example
Nouns and objects
Verbs and relationships
Synonym and homonym detection and resolution
Ambiguity and equivocation
Constructing object property relationship models
Model testing
Text analysis and business processes
Document analysis
A simple method

Chapter 7 - Analyzing diagrams

Diagram analysis
Process diagrams
Simple flowcharts
Process charts
IDEF diagrams
UML Diagrams
Data Diagrams
Diagram consistency and completeness checks
Concluding remarks

Chapter 8 - Analyzing information
Information systems analysis and BPW
Data analysis and modeling
Process analysis
Structured design
Object-oriented analysis
Information analysis
Concluding remarks

Chapter 9 - Analyzing costs

A simple example
Types of cost: collection and classification
Cost objectives
Conventional allocation of overhead costs
Opportunity costs
Activity-based costing: a simple example

Chapter 10 - Analyzing organization

Organizational models
Organization and information technology
Collaborative work
Goals, values, and cultures
Organization and practical analysis

Chapter 11 - Information technology and business processes

Information technology and business processes
Information technology and business process analysis
The information ages
Information as an asset
Key paradigms
Concluding remarks

Chapter 12 - Measuring process performance

Quantification of business processes
Performance measurement
Data envelopment analysis
Actuality, capability, and potentiality
Units, resources, and resource consumption in OPR models
Operational metrics and activity-based costing
Concluding remarks

Chapter 13 - Business process simulation

Simulation models
Games and experiments
Kinds of simulation
Why simulate?
Advantages and disadvantages of simulation
Choice of simulation approaches
Discrete, stochastic, event-driven simulation
System dynamics simulation

Chapter 14 - Business process specifications

Process specifications
Cognitive models
Purposes of process descriptions
Defining standards
Implementing standards: a case study
Suggestions for business process documentation

Chapter 15 - Business process architecture,  engineering, epistemology, management, maturity, ontology, etc.

Business process engineering
Business process architecture
Business process epistemology
Business process management
Business process maturity
Business process ontology
Reconciling business process epistemology and ontology
Business Process Modeling Notation (BPMN)
Business Process Outsourcing (BPO)—and Insourcing

Chapter 16 - Journey’s pause—epilogue

General commentary
The professional business process analyst
Core skills and competencies
Methods and techniques
New processes: build or buy?
BPA as a core strategic process
Speculation about the future of BPW
Final comments


BPA Services

Consulting and Projects
Workshops, Seminars, and Training

Appendix A - Process Description Forms

Level I Process Form
Level I process Form - Linguistic Equivalent
Level II Process Form

References and sources